Terrible customer service. Virgin Media are the worst company I have ever dealt with to leave. At the end of my contract how hard can it be to leave such a big company. Trust me nearly impossible. After 2 attempts on the phone on January 2nd I get the phone put downon me. So then I log on start the chat by text. My message was 'I would like to leave don't offer me a deal' but after 1 hour of getting messed around feeling like it was impossible to leave I agree to stay for £45 a month. Anyway a month later my bill arrives and it's nearly £200 I am fuming at this point. So again I ring the to cancel. The exact same thing happens as the first time. Twice after waiting around 30 minutes the phone gets rudely put down on me. At this point I am logged in again and chatting by text and also called for the 3rd time. The matter eventually got resolved but 2 hours of my time was wasted and I had to pay the nearly £200 bill and according to the cancellation person my final bill is £270 or something. I feel like I have been robbed by a company in the past I have had mortgages with , bank loans and still have a credit card with but trust me not for long. Its a company not to be trusted in.