I've only given one star because I can't leave 0. When my father died 4 years ago we spoke to the bereavement team to inform them and was told if we cancelled we would loose the number that they have had for 60 years. My mum was so anxious over any change we just stayed, a decision we have regretted ever since. Virgin Media have been calling mum consistently for months and she has been saying that she doesn't understand what they are saying and could they put it in writing, no letter has ever arrived. In January when I rang her she was so upset as she hasn't been able to make any outgoing calls, she is 89 and lives alone. Virgin had switched her to digital without us knowing. We have tried in vain to speak to someone at Virgin and finally after hours and hours of my poor husbands time we finally spoke to someone who told us we needed to log into the Virgin Media account that was in dad's name and only he knows the password!!! She finished with "If you can't get into your account I can't help you". Left with no options we transferred her over to BT and as soon as we stopped the standing order and wrote to them telling them we were doing so they finally contacted us. Angry, disgusted and exasperated are just a few descriptive words I can conjure up. I hope we never have to deal with this company ever again and the only good thing that has come out of it is that as my mum was forced to take a new number Virgin Media will no longer be able to harass her!