Here's an honest review from a virgin media customer for over a decade. Recently Virgin Media has decided to increase the monthly bills for customers by an astonishing 8.8% They will have you believe that this is decided by the government, but that is simply a lie. They have the highest price increase of any other broadband provider and this was decided ultimately by them. I was told by an advisor to expect a price increase but call in March and they can either; half the increase, wipe it out altogether, or I can leave the contract early free of charge. This was a lie. They want over £500 for an early exit fee and can provide no support for the price increase. This stipulation was added for the first time in contracts as they knew there would be a massive increase and wanted to tie in customers for as long as possible. Now for the service itself. I have gone through 6 faulty virgin media hubs and months of degraded or non-existent service due to them being reluctant to send out an engineer. It turned out we needed a new cable pulled through which took over 6 weeks. Do yourself a favour and join U-Fibre for a much faster service at a much lower price. Join any service provider, other than talk-talk, and you'll be better off. I am certain the panic will start to set in once the big wigs see the virgin media share price plummet as loyal customers vow NEVER to return.