If I could rate virgin as 0 stars I would. Had broadband installed 1 week ago by a virgin engineer. Not had any internet since that point. Fitted a new router which is on test which is only handled by a specific team. An IT ticket was raised due a fault with how virgin set up the broadband, this was then closed down after 1 week and marked as resolved. No-one called me to check as it is still not working. Rang multiple times and told a new IT ticket had been raised but it could be 5-7 working days again. Apparently no one at virgin can speak to this IT team and no managers can escalate to them. Utter shambles of a company and customer service is none existent. They failed to do their jobs and the engineer installed equipment which didn't work when he left the property but no-one can sort the issue. Would not recommend anyone.