I have been a broadband customer since Cable London has been in my area. I am one of the oldest customers Virgin has had. I joined Virgin Media before 24th November 2015. I did not join after that date. they say I AM not entitled to the upgrade. Who will get an upgrade? If you’re a broadband customer who joined us before 24th November 2015 on 50Mbps or below, 100Mbps or 152Mbps, we’ll offer you an upgrade to our more powerful speeds of SuperFibre 70Mbps, VIVID 150Mbps and VIVID 200Mbps If you’ve joined us after the 1st October 2015 on VIVID 200, our next generation optical fibre, you’re already on our fastest available service And if you joined us after the 24th November 2015 on SuperFibre 50 or VIVID 100, you're on our new speeds and aren't eligible for a speed boost. For more information about Virgin Media VIVID 100 and VIVID 200, click here. http:?//help.?virginmedia.?com/system/selfservice.?controller?CMD=?VIEW_ARTICLE&ARTICLE_ID=?51538&CURRENT_CMD=?SEARCH&CONFIGURATION=?1001&PARTITION_ID=?1&USERTYPE=?1&LANGUAGE=?en&COUNTY=?us&VM_CUSTOMER_TYPE=?Cable?