I was virgin media old customer since 2017. Due to bad service and price increase,I have called them so many time regarding the cancellation however they did not cancel it when I told them to do it. Know they are sending me letters to pay, what’s the point of paying when I am not using the broadband. Bad customer service. I will never recommend virgin media to anybody. When it come to new customer, they do the registration quickly however when it’s about cancelling the contract or leaving virgin media they give excuses because they don’t want the existing customer to leave.