Virgin media is absolutley appalling at sorting any issues with your broadband, and believe me the more people you talk to they certainly have plenty of issues. I have a package that guarantees a minimum download speed which i only achieve around 20 percent of the time, there is a penalty system in place if they fail to get the system back up and running in a certain time and some how miraculously they also manage to sort it just in time!!! Well ive now been intermitantly getting 0.6 download speed for days its an absolute joke, the T.V stutters and the P.C is nion non existent, not good as I run my own buisness and need the internet for my invoices and emails, lets just hope fibre comes along with another company soon in my area (wiltshire) and I will be gone like a shot! Shame on you virgin!!!!!!