Anonymous
The worst service provider, let me explain. I activated my package on 20th April 2024. On the 25th of April internet went down. I called their technical team, who are not very technical and they told me it’s an activation issue , we will activate it now, even though it was activated on the 20th and I used it from the 22 to the 25th. An hour later the internet came back. On the 26 TH it disappeared and I mean disappeared not slowed down I am talking 0 coverage. I called their “engineers “who told me we must monitor for 24 hrs !!!! I am supposed to sit for a whole day with no wifi while they monitor remotely ( apparently ) When I questioned why do they not send an engineer they said not our policy and their engineer condescendingly told me they have amazing fiber technology and electromagnetic waves that they manage remotely (basically us peasant do to understand), and I will get live UPDATES from this amazing next level technology they run. Zero update,, 0 wifi for 24 hrs , I called again this time the tech engineer said they still do not have the problem, I asked what test they ran, She had no clue!!!! And Moreover they cannot send an engineer till the 29th afternoon. Note I informed them of the issue on the 25th So 5 was no wifi for a package I had for less than a week. They can not even tell me about their super galactic technologies and the tests they ran. Basically, a lot of bogus just like the Virgin Galactic scam they ran and the then company went bust. They use big term to pretend they have amazing technologies and when you question them they can not even tell a simple test they ran !!! Basically, their technology is if there is a problem let the loser customers wait till it comes back hopefully on its own, and if they question our non-responsive handling of the case we will tell them that our technology is based on remote analysis from the Moon. Stay away from these jokers
3 weeks ago
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