Quite apart from the exorbitant price and the abysmal signal, what has disappointed me most in this company is trying to cancel. I attempted to use the chat function at first but ended up having to call. I was asked for a reason for cancelling. Well, I have terminal cancer so I won’t really need internet. I had to explain this twice to the first person I spoke to. He then offered to transfer me to the correct department. This landed me back in the phone queue. Once I’d jumped through all the hoops again, I spoke to a second person. I again had to explain that I’m dying. Twice. Finally she agreed to cancel though as she said, she still didn’t really understand why. The next day, I was called by Virgin. Apparently they didn’t know why I was cancelling and could they offer me a cheaper deal! I got to explain to a third person, this time in front of my parents, that I’m dying at 39. Fun times! After that I received innumerable emails and texts. I do so love to constantly be reminded of everything in my life that is having to change! Thanks Virgin for making a horrible time even worse