I ordered Virgin Media broadband for my new house on 23rd May. Today, the scheduled installation was canceled without any notification or explanation. I’m now unsure if it will be rescheduled for 30th July or another date. Throughout this process, I explained that previous tenants had Virgin Media, so no new installation should be necessary, but the representative I spoke with didn’t understand or acknowledge this. Instead, she kept mentioning a "blockage" without providing further details and couldn’t confirm if Virgin Media had ever been installed at the property. This has caused significant inconvenience, especially as my partner and I work from home. We’ve incurred extra costs due to the delay, and although I was told these might be reimbursed, I remain skeptical. I was assured there would be no further cancellations, but today’s cancellation came without warning or clear communication. I am extremely disappointed with the lack of transparency and poor communication. I just want a clear explanation, confirmation of the next steps, and assurance that future appointments will be confirmed and honored. Virgin Media needs to improve its communication and customer service in situations like this.