One of the worst customer service experiences in the UK I wanted to close one Virgin Media account and switch another to a different provider. It took 50 frustrating minutes just to get this done. I was passed from one department to another, subjected to a tedious "investigation" about my plans, and in the end, I was even punished with a hefty cancellation fee, all for trying to leave a service I found unreliable in the first place. Why do we put up with this? Customers deserve better. This kind of treatment is exactly why people are switching away from Virgin.