Virgin Media has been a total disaster. After moving house, the internet never worked, yet my bills went up immediately. I had 4–5 engineer visits, and not one of them solved anything; they just pretended to fix the problem without making any real improvement. You have to check every bill yourself because they keep making “mistakes” that end up costing you money. Their staff either don’t know what they’re doing or simply don’t care. Communication is non-existent and relies entirely on you. You have to spend hours on calls if you’re lucky, or deal with useless chats. They even charge you for equipment you’ve already returned well before their deadline. After months of chasing, stress, and disappointment, I can honestly say this is the worst company I’ve ever dealt with. Avoid Virgin Media at all costs — they will waste your time, money, and sanity. Any of their competitors are by far better in every category.