Incompetent Staff & Engineer, Inadequate Customer Service, No Resolution, & No comunication between staff 1.) Admin got our house number wrong AFTER they have already took up the drive prior to installation. 2.) Engineer came (inside the property) and then said he cant to is because the wrong address was inputted. 3.) No appology, Just went home early! 4.) Called up explained the issue was told an engineer will be here with in the hour. 5.) No one turned up 6.) Called again, they said they have no note of this. 7.) Have been passed to 3 people, no one had any notes on any system. Then been told the soonest they can do is in 4 days time! 8.) Managed to speak to the so called Manager - Can barely speak english, was rude and told us to use our mobile data! I work from home and now have had to request time of work as I can not do my Job, I should have stayed with SKY. My husband who works nights stayed up for this while I travelled to meetings. Absolute joke, non english speaking and rude staff, only compensation we have been offered is us to go and get a dongle and they will pay for what we top up only. So called manager even said there are loads of customers in our position and theres nothing they can do. Mangager of complaints team - RICHIE - Will not give me any of his details nore excalate. Said he is the most senior manager at Virgin. Engineers name - Manager will not provide Below services has been selected : Broadband,Bundled packageBroadband,TV