Awful customer service. Install person came Friday to install cables stated door number was incorrect and will get changed for us. Saturday engineer rang to ensure cables had been installed correctly advised us door number was incorrect and would change for us. Tuesday day of actual install engineer turned up at property entered and then stated no can’t do work as wrong door number. Install engineer then left no apology no rebook of app nothing. Called virgin media, on phone for 30 minutes and state engineer will be back within the hour to complete work. 1hour 5 passes I call as no engineer has turned up to be told I wasn’t booked for today but for in 4 days times. Apparently they had cancelled the original contract agreement and set up a new one to start Saturday. I explained my husband who works nights had waited for appointment and myself who is heavily pregnant had gone to office to work as usually work from home. I explained that I would not be able to work in office as unable to get a lift or drive currently and would be unable to go 4 days without internet. Also explained where I live I have limited signal so rely on WiFi calling and will be left without this method if no internet. Persistently told by “customer service manager” this is all he can do. What company doesn’t save capacity for emergency apps or reschedule appointments. How do you not have a contingency plan for customers you let down? As engineer planning supervisor I find it unfathomable that as such a large company you do have contingency plans, nor can you offer overtime or insentives for dealing with customers you have broken a promise with. Worst customer service I have ever received, total of 3 hrs 20 on phone and no further fwd. I had to ask to be put on a cancellation list, then remind manager 3 times to do it. Should have been done instantly ! Was Not listened too, lied to 3 times. Should have never left sky !!