I have been a Virgin Media customer since November 2024, and the experience has been an absolute nightmare from day one. Their customer service is appalling: I have been ignored repeatedly, disconnected from live chats deliberately, hung up on, and lied to over and over again. An engineer destroyed my garden while installing Wi-Fi and was extremely rude. Virgin promised £30 credit in writing when I complained about this, but this never appeared on my account. Random amounts of money have been added to my bills that I do not owe, and even after overpaying these false charges, my internet was disconnected anyway. I am completely unable to access my online account. Virgin created a new account and contract without my consent, even though they confirmed I would not get a new contract (I have evidence of this). They refuse to allow me to use my email address for the new account. This is not only a blatant lie but also illegal, as they misrepresented my agreement and denied me access to a service I rely on. I am disabled and rely on the internet as an essential service, which Virgin was fully aware of, yet they disconnected me regardless. Their actions show a complete disregard for accessibility and basic human decency. Blatant lies and mis-selling have been consistent. For example, Volt benefits were never applied until I threatened escalation to the Ombudsman after Virgin media lied and said I wasn't eligible. This company has caused months of stress, wasted time, and literal tears, affecting my mental and physical health. I stayed with Virgin Media only because they hold a monopoly on internet services at my address, but I am leaving and relying on mobile data as a hotspot instead. Their incompetence, dishonesty, and total lack of accountability make them the worst company I have ever dealt with. I am now going to the Ombudsman over billing, overcharging, and their complete disregard for customers. I have also formally demanded Virgin terminate all services immediately, which they have obviously not done. Virgin Media cannot do anything right. They are rude, unprofessional, negligent, and utterly incapable of providing even basic service. I have had enough—this is the final straw and I will NEVER use this company again for the rest of my life.