Waiting several weeks for an internet install into my property. Telephone customer service is designed to make you go insane as the robot sends you round in circles and can not understand your request. When you do get through, the Indian person on the other end is always rude, and they never let you escalate to a manager. They ask why constantly, the put you on hold for ~10-30 minutes, then either hang up on you, or take you off hold, hoping you hang up on them, which I don't, then they hang up on you after ~10 minutes of silence from their end. Gautam was the last person I spoke to from India who applied this tactic just now. When I signed up for Virgin, I was promised a 2 week install by Robert Gray on 14th August. I even had an engineer visit 2 weeks ago, only to find the road cabling hadn't been completed. I receive a text from Virgin yesterday to say the cable has been installed up the property, and when I called today, they say this hasn't been complete,even though it has been as I witnessed it happening. No one at Virgin can take control of this utter chaos. Totally unprofessional and a waste of time. Virgin Media,more like Rubbish Media... actually non existent media and poor poor poor service. AVOID.