Paid for Virgin Media's top package with the highest speed broadband for over 2 years to find it didn't work!! Numerous laptops, phones and tablets simply would not connect to the internet, returned to suppliers to be told they worked fine. Called VM numerous times who managed to get the said items to work for a couple of days then they would just disconnect again. A couple of weeks ago rang VM again to be told that we had the wrong hub for our package (this was the one VM sent us!!) New hub sent out and hey presto, everything connects and works fine, so feeling a bit grieved that I had been paying for a service that I didn't receive for 2 years, called again, explained the situation, end result, a not so generous £20 off my next bill, that's all they could offer. Poor guys, really poor, time for a change.