Sean O'Sullivan
The TV/BROADBAND is good BUT pray you never have a problem, the customer service is diabolical.... This is my fifth problem worthy of contact with them in 8/9 years & each has been handled worse than the last. My Girlfriend & I both paid the same bill(in our keeness to settle it). An over payment to Virgin of a £180. Once i realised this i contacted the company & was informed that a full refund would take 2 weeks. Ok i thought just in time for our trip away, then i realised that their predicted date would fall on a Bank holiday(a fact Virgin Customer services were totally unaware of). This made me contact them again & i was informed that i MIGHT recieve a cheque on the Saturday(A day after 2 weeks). There was no mention of a cheque in all my previous conversations with them(3 in total). Virgin media will take my payment in multiple forms and charge me if Im late in paying but only Post a refund cheque within 2 weeks that i then have to wait to clear. Seriously guys it's the 21st century?? Why I'm so Angry: Kids + Bank Holiday Weekend + Euro Disney - £180 = The above review... Sorry to have bored you all with this short story entitled "The Final Straw". Cheerio Virgin..
4 years ago
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