Avoid at all costs dreadful customer service that is unapologetic and unrepentant. we had numerous emails and visits, agreed an installation date and was told to cancel our existing broadband provider for the day after installation, so we did. received an email 4 days before installation only to be our date was cancelled and we had to wait 8 weeks, after spending an hour on the phone with no apology and speaking to several departments, we eventually cancelled everything, then had to spend another hour to my existing provider to try to reverse the cancellation which we couldn't and had to take a new contract just to keep our broadband active. Never ever would i use this company again.