My experience for customer service with virgin media is worst. I have been with them since 5 years. i have never called them since then as i never had any issue and i can resolve smaller things myself. Since couple of weeks my router is playing funny. I have reset it few times. I have also done it while virgin is on phone. After all, router is still faulty. Internet is keep coming and going for few seconds. its happening since three weeks including my five times calls to virgin. all the time, new stories, we have sent strong signals etc and it will not happen again. I have requested to change the router as i havent asked for anything since five years and just paying money. Now, as its faulty i have asked to change it. They were keep transfering my phone and believe me i was on call for 1 and half hour. I have recorded the call as well. They were infact more in selling me extra services instead of sorting this stuff out. Frustrated like anything. Dont just go with VIRGIN....they are cheaters.