Called in enquiringly about a bill on my account. Was transferred over to 4-5 different departments over the phone, spent over an hour over the phone and received awful service. I was in a 9 month student contract, specifically explained to the person whom signed me up that I will only want broadband for the 9 month period. I explained I would not need the broadband for longer as I will be moving out of the address I'd be living in. I had to pay for the 10th month because I apparently needed to let the company know 30 days prior to when I want to cancel, even though I told them 9 months in advance! I had to pay for the 10th month and an additional £10. Poor service over the phone as I had to explain the situation 5 times and went through security questions too many times.. a conversation that should take up to 10 minutes took an hour. I work for Virgin Active customer services and I am appalled by Virgin Media customer service.