I phoned Virgin Media to inform them of my uncle passing away. They were helpful on the phone and assured me that they would close his account immediately. In less than 1 week they had sent marketing material to his flat addressed to 'The New Occupier' advertising their services. What a disgrace and a total lack of compassion. When I phoned I was told they would raise my complaint with the relevant team and then close it...what a terrible attitude; so unprofessional.
7 years ago
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