I was given an installation date for 10 days time. Then I receive an email saying the installation has been cancelled as they have not been able to contact me. Yet I’ve had no emails or phone calls! When I ring them they then say it’s been cancelled because of damaged cables, 3 days before the final installation. Yet the only cables coming to my house are the ones they have just installed! Now it’s a 5 day wait until I can be given a new installation date. Last time there was a minimum 10 day wait for installation dates. At best it will be a month of no internet for my business.... When I ask for everything to be cancelled so I can go else where I’m told I will have to pay a disconnection fee! Richard Branson preaches about customer service yet Virgin Media give miss information and miss lead you. Then want to charge you when you complain and want to leave......