The worst customer service I have ever experienced. One advisor said I owed £36 when closing my account but then could why that amount was outstanding. He then passed me onto someone else who explicitly assured me that there was no money outstanding on my account. Three months later I receive a call from BPO stating that I owe £11.71 and I am now unable to open a new current account because this supposed outstanding payment has affected my credit score.
7 years ago
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