Customer service conveniently hang up when they can not deal with your enquiry, I feel unless my enquiry involves me handing money over, Virgin are not interested. I have never received an official contract, without the contract I can't use the details to set up a virgin email address/username to view my contract/account. My free gift incentive of a TV was never honoured. When we call we get passed around and the call ends up dead. I feel unless you are a new customer buying, they're not interested. If this is how they do business, they should be keeping an eye on the classifieds for a new job when it all come tumbling. Used to be pretty good to deal with but now a total falure. Good luck in your new jobs, if you can get one.