First of all, the TV system is extremely complicated, non-intuitive and user unfriendly! So, I decided to switch to Sky. Virgin media first tried hard to persuade us not to switch, but we insisted. They set a date for the discontinuation of the subscription and sent us a pack to return their equipment. We returned the equipment, but monthly bills kept coming!!! 1- I tried to send them a message through their website - No reply - So I stopped the direct debit. 2- I received a letter by post demanding I pay a sum of money immediately, so I called them. 3- If you call the complaint line, they don't answer so you have to call customer service. 4- When I tried to explain my case, the lady on the phone did not want to listen but asked me to pay the "outstanding" amount before anything can be discussed. I refused to pay until they listen to my version of the story, so she threatened to send me the bailiffs. 5- Eventually, after talking to 5 different people and waiting for hours for them to pick up the phone, it turned out that they disconnected my broadband and TV but left the telephone line open, so they asked me to pay for it for a period of 3 months. Please avoid them! They may have a fast internet, but their service is awful. Their TV channel organisation is so complicated and frustrating.