I cancelled my contract mid-November and the service was ceased mid-December but they still took the full month’s fee of £125. I contacted customer Service on 28th Dec and was assured I would receive a cheque for £101 within 10 working days. This time lapsed so I had to call back. Again I was assured I would receive the money by the following Wednesday but It still didn't arrive. I called Customer Service again and was told it would be mid-February! I stated I wanted to raise a complaint and was told it was logged so I'd receive a call within 48 hours. Nothing heard. I rang customer Service again and was advised it is normal for it to take 30 - 45 days to get the refund so I asked to raise another complaint. Instead a 'manager' came on the call but told me the case was resolved as they'd given me the explanation, therefore there was no point raising another complaint. I have contacted my bank and raised an indemnity claim so should have the full £125 returned to me by tonight. Virgin will then need to contact me for the £24; from their process I'm assuming I have 30- 45 days to pay them.