Virgin deprive paying customers of services we pay for. Whilst increasing prices & decreasing value for TV packages over my 13years as a customer of BB,TV & phone , DEPRIVING customer of TV for over a month & phones for a week per year just about takes the biscuit! Further to this, the engineer bear no callback accountability & Virgin as a company are ridiculously complacent . Experienced and qualified engineer s should be available at 24h & it's Virgins responsibility to hire enough of them to do so.
6 years ago
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