it's been 5th call to get in touch with human on customer service, Rude person attended kind of talking nasty behind. I want to cancel but it is becoming impossible to speak or make any contact with them. Bills were not same as per contract either. TV is not at all good unless you want to spend £100 plus monthly. Broadband was good most of the time for our usage And it wasnt super good to wow you. Last 12 months I had no land phone active to make or revive call And still paying, Overall terrible virgin experience to continue And cancelling is most difficult because you can't find anyone nor you can get call back.