In March this year my Brother passed away, he was using Virgin Media, I cancelled his agreement shortly after, they wrote to me saying I was owing £13.50 from his direct debit and asking me to send two I.D's, which I duly did, these were returned to me 13-6-18, with Virgin Media stating you will receive the cheque in a separate postal communication as soon as the process is complete, as of 24-09-18 I'm still waiting!!, the amount is not the point, I would not touch Virgin Media at any price, even if it was available in my area. Customer Service is absolutely shocking.