3-4 months of constant interruption to my wi-fi. Lots of calls made but no real help just the same old "reboot". TV was pretty bad too..could be watching something & them a code would pop up & would have no tv for 10 minutes or so for no reason. Complained but still no good. Last person I spoke to I couldn't understand her and kept asking her to repeat herself. She accused me of being rascist and put the phone down on me. I'm not rascist at all and am offended to have been called that. Never in my life have I been accused of that. Virgin you're a disgrace...your customer service is in a league of it's own and I will never go back!! 10yrs with you too!!