Internet has been down for 3 days now. No explanation, no text message of update. So I have decided to call their customer service to have some details. The person on the phone asked me for my password which wasn't reconized. He asked me then for the amount of my last bill which I couldn't access as my internet is down. So, we couldn't access to my account. He wouldn't change the procedure even though the fact that I couldn't clear the security question wasn't my fault but theirs. He didn't want to put me through a manager as I hadn't had clearance !!!!! As if I would have been a threat to this manager over the phone. I am very very upset and disappointed with Virgin media service and the customer service. Looking at a new provider as many who are left away with no internet should do.