I've spoken with Virginmedia Broadband today and had the rude staff member saying "we're not a charity" only because I pointed out that I'm not using Weekend Talk (I don't own a telephone) and don't want to use TV, but would only like to keep Broadband services. Instead of signalling that she understood what I was saying she rattled down her rude text, including the "we're not a charity". Who trains these people is beyond my understanding. Of course I would inquire about a discount if I don't own a phone and don't want to watch TV, if broadband providers are charging more than a third less than what I'm being charged right now. In summary: RUDE STAFF with an attitude.