Absolutely shocking customer service.. had no tv or broadband for 3 days now..when ring them they keep fobbing me off with "our system is down" but then ask us to make a payment for our account when our bill is not due till 19/03/19 how Covieniant their payment system isn't down but everything else is..so asking us to make a payment for a service that we haven't been able to get for 3 days an also isn't due for another 2 weeks..diabolical service from virgin media will not be using them again after this as cancelling due to their lack of services they promise to provide..shocking company also can not understand a word they say an they are always asking you to repeat yourself..money grabbers