Serife
Installation issues. Basically I went to Virgin Media because I was moving and wanted my media installed my new home. They told me I need to call customer service and arrange installation date. I call them 2 weeks early than the day I'm moving so they could find the perfect day for me which is a day after I moved in. They came my new house 20th March check the cable and found out it was dead and they needed to find nearby working connection. And then they said the cable on the corner of the street needed to change and they need to arrange new date for this. New date they gave me was today which is 16 day later than the first appointment. I waited until today they came again and today they told me they need to reach cable on the other street and turn the corner. For this they need to cut the road so they need a new appointment day. And finally after waiting 1 and half hour later they gave me new day for installation. 27 April. Can you believe it? I let them know I was moving 4th of March. And they are going to install my media 54 days later (and there is very big question, if they can do it that day too). Very disappointing. I have got nothing to say anymore.
2 years ago
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Virgin Media has a 1.18 average rating from 1,284 reviews

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Alice, Customer Support

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