Worst broadband and customer service you can expect. As internet is more off than on, a member of the complaint team kept me busy for hours by messing around with the router. Finally I had no internet at al anymore and been promised a technician the next day between 8-9am. I could get an hour off at work to receive at 9am a message that the technician will turn up. between 8-12. Calling again the complaint department that Virgin caused the problem and does not really care about their customers, I’ve been informed that they cannot do anything about it. The result is no internet, no technician and I will call my contract immediately. Never again !!!