Apart from the friendly talk at the beginning to convince you to sign a contract Virgin have been nothing but a disaster. Here is a company that do not put the customer first. Bad communication, each department doesn't know what the other is doing, conflicting information given to the customer, installation dates, changed at the last minute, installations dates cancelled at the last minute and a severe lack of information. I ended up cancelling the contract and stuck with BT, as even though they are not perfect by any means, they are more expensive and speed a little less because I will be sticking with my old package, I have no faith whatsoever in Virgin. I can sum it up: I do not trust this company. They contract their work out. The guy I was in contact with I called to ask some questions about installation and he picked the phone up and there was a baby screaming in the background throughout the entire conversation. Unprofessional, disorganised, bad communication. All in all, for the customer, the worst service I have ever experienced, bar none. Take my advice, stay clear of Virgin, there are many other options available.