Worst customer service ever! An utter joke and is unbelievable! After 3 years with them witnessing a couple of price increases (totalling about 10 quids!) in that period, I decided I am better off without their service as I use the internet very little so I called them to cancel and they kept me on the phone for about 100 mins transferring me from one staff member to another having to repeat explaining the story to every single one of them asking me privacy invading questions like are you moving? are you travelling? why are you cancelling? what is the address you are thinking of moving to? where are you travelling? When are you moving out? The way they question you for simply and rightly asking to unsubscribe is nothing short of a crime investigation. This is utterly privacy invading and should be criminalised and the government should stop those greedy companies abusing their customers. Due to this horrendous experience I will never ever consider them again in the future!