Virgin media' service in general is quite simply appalling. 1. Customer service. I have contacted Virgin media a few times since having their broadband installed at home. On each occasion they have been difficult to get through to the correct department they have had a lack of understanding and a lack of general care. It genuinely feels like virgin employ people straight off the street who couldn't care less about customers. 2. Billing I have no idea what kind of system Virgin run on but it's heavily flawed and completely ridiculous. After a separation from my wife she took the phone number and moved it to another provider. Because I had removed the phone from the service my bill changed from £45 per month to £67. Where is the logic in that? I then cancelled the service all together and my final bill was over £100 instead of £40/50. I then had a message to contact virgin where they told me they had made an error with the billing and would recalculate it while I was on the phone. They reduced the bill from over £100 to £36. I honestly believe if I had not called I would have still had an incorrect final bill. 3. Complaints A complete joke. 2 complaints raised and NO responses. 4. Fastest internet! No! It's not, it has loads of crappy latency and fluctuates so much. I have found Plusnet VDSL more responsive and more reliable. With virgin I had to reboot the router at least once a week. Conclusion: Virgin media are another large company who only care about money and not the people or the product. Their call centres primarily consist of people who do not understand English as their first language. Their prices are ridiculous and billing systems are pathetic. If your reading this and consider virgin as a provider, don't waste your money on supporting this abysmal company.