Called the call centre in India back to Scotland from scotland back to India from India back to Scotland from Scotland back to India from India back to Scotland then I speak to Susan after 2Hrs 45 minutes then she disconnected the line. Appalling download speeds that warrants an engineer that they in ''Scotland'' have to arrange through India.I have been informed that all my devices are faulty including the cable sent by Virgin,the weather,Wifi although it's an ethernet connection,the house,the dog,the cat and just about everything that's causing the slow download speed but ''Not'' Virgin Media's oversubscribed service. I will be writing to Criss Bell and ask him why customer services deliberately put the phone down when asking to cancel. Now cancelling as within cooling off period. See you in court VirginMedia