Virgin media had to cancel my account as I moved address and they don’t provide service to my new property. I was advised by customer service representative that the account is closed and no further payment was needed and the last thing I needed to do is send the equipments back which I have back in August. I did NOT hear back from virgin media except to say they’ve received the equipments. Virgin never tried to contact me and 2 weeks ago I received a message from a debt collecting agency to say that I owed virgin media 32 pounds exist fee!! I am shocked and angry that virgin have failed to contact me directly and instead referred the case straight to debt collectors. I assure you that virgin has NO evidence to prove they tried to reach me because they never did. Anyways I called the customer service line and I spoke to the rudest manager ever, she claimed that I still had fo pay the amount even though virgin media were the ones to cancel the account. She the. Proceeded to say it was a charge because I didn’t give enough notice?!! What notice ? I never cancelled or wanted to cancel! Furthermore, she says virgin back office will prove that they tried to contact me and I am still waiting for that proof. Virgin media have become the worst of the worst of internet providers. No company will charge you exist fees if they cannot provide their service , only virgin media would. Virgin media also is a disrespectful and dishonest company with managers at call centres that don’t know how to deal with customers. Virgin media is the biggest scammer on the market, trying to charge 32 for exist fees and never communicate this with customers, instead they go to debt collectors. Virgin media which was the best company out there, dont even deserve to be call the worst since the worst is an upgrade to what virgin media have become.