constant price increases - terrible customer service. I paid for 100mbps service. For over a year i was lucky to get 30mbps (I live in London). I had to chase and chase to get any kind of discount - which was derisory when it came. It turns out there was a fault in my area. They didn't tell their new customers about this fault, preferring to wait and see who complained. when I eventually left, they erroneously charged me another full month (£44.50 for broadband only) and then are refusing to refund the full amount for the time the broadband has been turned off. Virgin used to be a great brand, but has been eroded over the years. Now it is over priced and under serviced. I've recently changed to Sky and everything is fine so far.