What a bunch of crooks, rang them on the 18th October to cancel my sons Phone contract with them, they advised that they would do so on that day, and as I had called within the payment termination of the contract, I should need to cancel my direct debit with them and I would get a small charge for the remainder of the month. Six weeks later received a letter stating that I owed them £ 51.60 for two months failed collection of direct debit payments. I rang them and told them of my previous calls and gave them the virgin id number of the person I had discussed it with. They said that I the number id was correct but they had no evidence that I had called so I still owed them the payment. After much annoyance and many calls later I had to pay the amount as they were threatening to take legal action. So I paid the amount as requested much to my annoyance and they said that they would call me back within 5 days to confirm cancellation of the policy. They called me back today saying policy was going to be cancelled but I still owed them £ 42.00 for charges outstanding, they said that if I did not pay again they would have to take legal proceeding to get monies back at a future date. The call centre whatever number you call is in the Philippines and they have a script to work to and do not deviate from it I have been a loyal subscriber to virgin for many years on my TV package at home but this has just tipped me over the edge so I am changing, DO NOT EVER GET A MOBILE PHONE CONTRACT WITH VIRGIN