DON’T GO TO VIRGIN If I could it would be a zero had Virgin for 1 day and cancelled going back to Bt might cost more but at least it works. Got virgin installed and immediately (same day) had major WiFi issues or lack of it. Customer service is diabolical I called 3 times to god knows where and after 40 minute wait the call handlers dropped the calls. Called back on day 2 again to go knows where India possibly told need to wait 3 days for an engineer. Not good enough I’m afraid so back to good old Bt. Never again dreadful experience so if your thinking of going to virgin I wouldn’t bother.