Just switched to Virgin Media. The guy fitted connection so unprofessionally and hanging wires, drilled into the wall and didn't fill it up. What a disaster!!! Tried to call them two times and I had to drop after waiting 30 minutes the first time and 40 minutes the second time. We are going to switch back to Sky even with the slow speed their customer service is much better lol Hope Richard Branson reads this!!! If you are looking at this review then your staff is messing around your reputation. I am not sure how long this will survive if you continue doing this.