I have been overcharged the last two bills with a large margin. I called support three times and was told there was a note to apply the credit to my account, but no answer to why it was not applied in the first place. No reference number or email confirmation could be provided, but they promised the credit would be applied. The new bill arrived today with the incorrect amount again. Canceled the direct debit and made a formal complaint. Worst customer service ever!
5 years ago
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