17 years as customer - treated like dirt. After 17 years as a loyal customer I noticed they were offering a better package than mine for half the price. Contacted them to ask for this package and was told "new customers only". Offered a package to increase my bill from £65 to £74! Cancelling is a nightmare with rude, arrogant operators who just keep talking over you. Final statement from customer service man was "you will be back in a week" said with a parting snear. Now being bombarded with silent calls from their retension department. If this is their business model then investors beware - their days are numbered.