After being a customer for over 9 years I am going to pull the plug on VM . I don’t have one good thing to say about this company regarding customer care and service . They are charging me £49.00 a month for broadband only , yet they have deals for the very same at £22.00 a month , no customer loyalty whatsoever. I was charged £7.00 for a late payment and when I checked my monthly account it was three weeks ago when I made my last payment . Then when I made the payment the broadband was down and there was no internet, I was told it would be fixed by the 11th of February today is the 4th . I wish I had read the reviews before going to Virgin Media .. beware , they will slow your broadband speed right down then charge you to upgrade it...