Their customer services have now reached all time low levels of service to the customer. I've had my weekend ruined by their customer service, I've incurred around £50 of mobile bills trying to sort issues while being stuck in automated call hell. Twice I was put on hold for over 30 minutes while my mobile bill got bigger and bigger. They sent out a new hub which arrived a different day than they said it would. The new hub didn't work with new Xbox, at which point they try to charge you for a premium service to fix it. No virgin, sort the software out on the hub before sending out. How dare you try charging for something that isn't the customers fault. Disgraceful.