it is a terrible company. I highly recommend to avoid them. I did a 1 year contract and htey told me that i could move the contract around. I tried to move the contract to a house in central london 2 mins from the original house. Both houses are near St Paul in a super central area. In the new house there was no Virgin media connection but there was sky and BT. I was charged £100. I have 0 customer respect for Virgin Media. It is in a monopolistic markte and they treat customers super badly. If i were a Virgin Media manager I would look at these reviews. I hope customers will realize soon on how bad you are. By the way your customer service team is super under staffed and the wait time is super bad...... From a customer who super dislike Virgin media